Hiring: Banking Department - Banking Operation Customer Service Associate Company: Bank of China USA Location: New York, NY Job Posted Time: 2026-09-16 19:41:16 About the job Experience: •1-3 years of work experience in banking business and retail banking •3 years of work experience in banking business and retail banking Required Skills: •Customer Service, Reporting and Operational Support (80%) •Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others •Collect customer’s identification documents in accordance with the Bank’s KYC policy •Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners •Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures •Research and resolve customer problems, acts as customer liaison between other bank departments when necessary •Prepare bank correspondences to customers and handle any returned mailing •Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc. Qualifications: •Bachelor’s degree in business or related field is required; master’s degree is preferred •Strong communication skills; multi-tasking skills •Demonstrated capacity to present a professional image at all times •Adequate knowledge of banking products and services •In-depth knowledge of banking operational procedure to perform duties accurately and efficiently •Bilingual capability in Mandarin is required Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!