Hiring: B2B Customer Support Representative Company: Keeper Security, Inc. Location: Chicago, IL Job Posted Time: 2026-09-12 11:56:07 Employment Type: Remote Target Skills & Keywords : Encryption, Salesforce, ServiceNow About the job Experience: •Technical proficiency with smartphones, tablets and computers Required Skills: •Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. •Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers. •Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns •Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies •Know when to escalate more in-depth issues to the Tier 2 team •Provide excellent B2B customer service and top notch support •Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them Qualifications: •1+ years of experience in a business to business (B2B) technical support role •Excellent communication and presentation skills, both written and verbal •Demonstrated capacity to work independently and as part of a team in a fast-paced, high-growth environment •Proven history of maintaining a high level of professionalism with clients •Bachelor's degree Compensation: •Medical, Dental & Vision (Inclusive of domestic partnerships) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!