Hiring: Azure Shift Supervisor (Technical SME) Company: Accenture Federal Services Location: Reston, VA Job Posted Time: 2026-09-03 10:28:14 Target Skills & Keywords : Azure About the job Experience: •6 years of IT experience with at least 2 years in a supervisory role •At least 2 years in a supervisory role Required Skills: •Schedule Management Create and maintain shift schedules to support all program workflows •Review PTO and callout requests; coordinate overtime support as needed •Ensure consistent coverage across workstreams during assigned shift •Queue Management / Incident Resolution •Facilitate shift handoff calls and report on activities; provide updates to the oncoming shift and supervisor •Monitor communications and address engineer questions/concerns in real time •Serve as the point of contact for ticket escalations and manage ticket queues •Act as an escalation contact for internal and client-facing incidents, including after-hours support Qualifications: •Operational familiarity with KPI/SLA metrics and operational performance tracking •Proven troubleshooting and technical problem-solving experience •TS/SCI with poly level clearance required •As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland •Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Compensation: •$86,400 - $176,200 / year •Review PTO and callout requests; coordinate overtime support as needed Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!