Hiring: AWS Sr Product Manager Tech, AWS Support Company: Amazon Web Services (AWS) Location: Dallas, TX Job Posted Time: 2026-09-09 18:02:00 Target Skills & Keywords : AWS, Make, Rust About the job Required Skills: •As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. •Work hard, have fun, and make history at Amazon Web Services! •The AWS Support Team is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals. •You will be responsible for owning and driving GenAI-powered troubleshooting and agentic AI operations capabilities. These are used by AWS's largest enterprise customers and internal Support teams to help customers. You will define the product vision for diagnostic tools for cloud issues, tools to simplify cloud operations, and tooling to assist with agentic AI operations. You will partner with multiple engineering teams to deliver cohesive experiences across the full agent lifecycle. This spans building, deploying, governing, observing, and optimizing agents at scale. Your customers span large regulated enterprises and internal teams. You will work closely with Sales and Account teams to position these capabilities as a strategic differentiator. You will be at the forefront of agentic AI with interactions across AWS's AI/ML, security, observability, and support services. •The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business. •About The Team •Diverse Experiences •Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. •Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. •Work/Life Balance •We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!