Hiring: AWS Contact Center Foundation Engineer Company: Shrive Technologies Location: Dallas, TX Job Posted Time: 2026-09-14 11:29:23 Target Skills & Keywords : API Gateway, AWS, CDK, CloudFormation, CloudWatch, DynamoDB, Encryption, IAM, Infrastructure as Code, Java, Lambda, Node.js, Python, S3, Salesforce, Serverless, ServiceNow, Terraform About the job Experience: •5+ years of experience in AWS cloud technologies. Required Skills: •Applied hands-on capability in Amazon Connect implementation and administration. •Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge. •Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred. •Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop. •Proficiency in Python, Node.js, or Java for serverless development. •Design, configure, and deploy Amazon Connect contact center solutions. •Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval. •Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!