Hiring: AVP, Sales Operations Support Company: KKR Location: Hartford, CT Job Posted Time: 2026-09-12 11:51:36 Target Skills & Keywords : Capital Markets, Project Management About the job Experience: •8+ years of related experience in Annuity or financial services operations, including progressive leadership responsibility and experience leading teams and/or leaders. Required Skills: •Own the SOS model end-to-end, ensuring service requests, escalations, and accommodation requests from internal and external partners (including TPAs such as EXL and Zinnia) are resolved accurately, timely, and within documented guidelines – serving as the accountable escalation owner even when resolution requires coordination outside the SOS team. •Provide leadership and direction for the Sales Operations Support organization, leading through managers, team leads, and analysts responsible for end-to-end resolution of service requests across the Annuity and Preneed lines of business. •Build and maintain strong, trusted relationships with sales teams, sales leaders, and firm partners serving as the senior Operations partner in distribution-facing discussions and creating an environment of collaboration, transparency, and open dialogue. •Partner with functional business leaders (e.g., New Business, Post Issue) to identify root causes behind escalation trends and drive cross-functional process improvements, taking ownership of resolution beyond what SOS can control directly. •Drive efficiencies across the service model by identifying opportunities to streamline workflows, eliminate rework, standardize processes, and improve cycle times, straight-through-processing (STP) rates, and SLA attainment. •Champion and expand self-service offerings for sales partners, financial professionals, and firm back-office representatives — promoting adoption of tools and capabilities that reduce manual inquiry volume and accelerate issue resolution. •Establish the service strategy, direction, policies, and performance standards for the team, and ensure consistent execution against customer service metrics and performance deliverables. •Ensure designated firms receive a coordinated, relationship-driven service experience with clear ownership, proactive communication, data insights, and timely escalation resolution across all operational needs. Qualifications: •A Bachelor’s degree, and/or equivalent experience. •Demonstrated success building and maintaining relationships with sales organizations, distribution partners, and senior stakeholders. •Prove ability to influence and drive outcomes cross-functionally with business leaders outside one’s direct organization. •Demonstrated capacity to drive operational efficiency, process improvement, and adoption of self-service or automation capabilities. •Strong strategic thinking with the ability to set direction and translate strategy into executable plans and measurable outcomes. •Strong focus on delivering positive client and partner experiences. •Advanced data gathering, analysis, and interpretation skills, with the ability to use data to inform decisions and manage performance. •Strong research, problem-solving, analytical, and project management skills. •Outstanding interpersonal and leadership skills, with a proven ability to motivate, influence, and lead teams and leaders through complex problem resolution. •Proven leadership skills with the ability to influence across all levels, including business and distribution leaders. Compensation: •$125,000 - $150,000 / year •KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!