Hiring: Aud Fitting Support Advisor - Remote Company: ReSound Location: Shakopee, MN Job Posted Time: 2026-09-12 10:30:01 About the job Experience: •State Licensure, CCC-A, or equivalent •2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing •Hearing aid manufacturing and/or industry experience preferred Required Skills: •To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms. •Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces. •Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction. •Report software and product discrepancies to local Product Management. In conjunction with Product Management, escalate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters. •In conjunction with local training teams and product management, conduct internal product and software training. •Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts. •Document customer interactions in systems designated by the company. •Act as audiologic support and training resource for internal and external customers when needed. Qualifications: •Masters or Doctoral degree in Audiology Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!