Hiring: Asst Dir-Customer Success Manager (Government/Public Sector) Company: Moody's Corporation Location: Washington, DC Job Posted Time: 2026-09-16 12:06:03 Employment Type: Full-time Target Skills & Keywords : AI, Program Management, Risk Management, Segment About the job Experience: •5+ years of professional experience in customer success, account management, or program management roles Required Skills: •Drive client success for government accounts by leading onboarding, enablement, and long-term engagement strategies that maximize value and retention. •Lead onboarding and enablement for government clients, ensuring understanding of Moody's solutions, value propositions, and target government use cases •Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, white papers, product releases, and more •Identify project or renewal risk early and coordinate cross-functional support to address gaps in product adoption or value to mitigate risks •Contribute to the development of scalable client success processes for the Government segment •Partner cross-functionally with team members to create and maintain training resources for end users •Monitor and analyze customer's usage of our product •Maintain strong product knowledge for training, usage and client satisfaction Qualifications: •Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields Compensation: •$98,800 - $143,350 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!