Hiring: Associate Solutions Architect Company: Drata Location: San Francisco Bay Area Job Posted Time: 2026-09-12 14:44:43 Target Skills & Keywords : AWS, Azure, Bash, CI/CD, GCP, HIPAA, JavaScript, Linux, Product Management, Python, REST, SOC 2, SaaS, Segment, Shell About the job Experience: •5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments. Required Skills: •Drive retention and technical health across a commercial customer portfolio through efficient, signal-based engagement and targeted technical guidance. •Increase commercial customer self-sufficiency and platform adoption by resolving friction points quickly and directing customers to the right digital resources. •Build and maintain scalable digital assets — including Drata Academy content, help articles, and walkthrough videos — that reduce inbound support volume and improve time-to-value across the commercial segment. •Identify customers showing signals of risk — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively before they escalate. •Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status. •Monitor customer health signals — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance. •Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions. •Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension. Qualifications: •Develop working knowledge of Drata's platform, including third-party integrations via APIs, desktop applications, logging, database architecture, scripting, and documentation. •Build familiarity with key functional areas as commercial customer needs dictate, including identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers. •Develop working proficiency with Drata's AI-powered features and help customers understand and adopt these capabilities through both 1:1 and digital channels. •Stage, reproduce, and document platform behaviour and customer issues to drive quick resolutions, bug tickets, and feature requests. •Participate in UAT sessions with Product Management to contribute commercial customer use cases before features are released to production. •How You'll Contribute To The Customer Success Group •Serve as the team's primary contributor to commercial-segment digital enablement, building assets that benefit the broader SA organisation and customer base. •Identify and communicate trends across the commercial segment — common friction points, underutilised features, and adoption barriers — to inform product advocacy and SA team prioritisation. •Support cross-functional teams by contributing to technical documentation and enablement sessions relevant to the commercial customer base. •Escalate complex or out-of-scope technical issues to senior SAs with clear context and documentation to enable fast resolution. Compensation: •$125,000 - $191,667 / year •Flexible work environment (work from home / hybrid options) •Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!