Hiring: Associate Software Support Specialist Company: Tyler Technologies Location: Little Rock, AR Job Posted Time: 2026-09-10 14:36:24 Target Skills & Keywords : Microsoft Office About the job Required Skills: •Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. •Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. •Determines whether to resolve issues personally or to refer to a more experience team member. •Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. •Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). •May submit client issues to development team for resolution as needed. •May create or enhance documentation throughout the support process. •Commits to expanding technological skills and knowledge of the Tyler products. Qualifications: •Bachelor's degree in related field or equivalent experience. •Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. •Effective analytical ability, particularly in a technical environment. •Excellent written and verbal communication skills. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!