Hiring: Associate Service Engineer Company: Tyler Technologies Location: Woburn, MA Job Posted Time: 2026-09-12 15:06:53 Employment Type: On-site Target Skills & Keywords : PowerShell About the job Experience: •1-3 years of experience with hardware, audiovisual and/or digital audio systems. •3 years of experience with hardware, audiovisual and/or digital audio systems. Required Skills: •As a Service Engineer, you will play a key role in enhancing the customer experience by serving as a frontline representative of the company and helping clients utilize FTR products and solutions within their court environments. •Diagnose and resolve technical hardware and software issues involving FTR solutions. •Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer sites. •Perform advanced troubleshooting and repair of equipment, including audio recording systems, microphones, DSPs, associated cabling, and other multimedia equipment. •Troubleshoot and support legacy equipment in customer environments where required. •Configure and deploy portable AV and recording solutions as required. •Maintain accurate and timely reporting and record-keeping using company-designated case management systems. •Maintain the asset register for AV-related equipment across client installations and manage portable recording and conferencing equipment. Qualifications: •Formal training with installed AV systems, with an understanding of troubleshooting and addressing issues related to AV over IP. •Understanding of AV concepts, troubleshooting procedures, signal flow, and how to isolate issues in an integrated system. •Demonstrated capacity to read and understand schematic drawings to guide troubleshooting procedures. •Demonstrated capacity to demonstrate soft skills, including active listening, attentiveness, clear communication, confidence, good body language, patience, self-control, and the ability to empathize. •Detail-oriented when documenting information accurately in case management systems and within internal documentation. •Strong communication of technical concepts to non-technical stakeholders, and experience working with users of varying technical skill levels. •Demonstrated capacity to prioritize work based on urgency and impact. •Demonstrated capacity to consistently lift over 50 lbs and to bend and reach for tools and equipment. Onsite work may require navigating stairs, ladders, and confined spaces. •Out-of-state travel may be required as needed up to 25% of the time. •Occasional support may be required before or after normal court hours to respond to emergency issues. On call availability in these cases is required. Notice of after-hours work will be communicated as far in advance as possible. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!