Hiring: Associate Service Desk Technician – Tier I (SCA/9AM - 5:30PM ET M-F/Remote) Company: GovCIO Location: United States Job Posted Time: 2026-09-17 12:32:08 Employment Type: Remote Target Skills & Keywords : Android, Security Clearance, ServiceNow, User Experience, iOS About the job Experience: •Knowledge of medical terminology or prior experience in healthcare IT support. •Prior military service and/or experience working with or supporting the military and veteran community Required Skills: •If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. •As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. Qualifications: •High school diploma required; Associate's or Bachelor's degree preferred. •Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). •Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. •Operational familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). •Excellent customer service and communication skills (verbal and written). •Demonstrated capacity to handle confidential information (PHI/PII) with discretion and integrity. •Demonstrated reliability, punctuality, and consistent attendance. •Demonstrated capacity to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. •Must be able to obtain and maintain a Public Trust Security Clearance. •Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Compensation: •Flexible work environment (work from home / hybrid options) •Posted Salary Range: USD $45,000.00 - USD $47,500.00 /Yr. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!