Hiring: Associate Service Delivery Manager Company: Verint Location: United States Job Posted Time: 2026-09-12 12:24:59 Target Skills & Keywords : Azure, Jira About the job Experience: •3-5 years of experience with Enterprise Managed Services, Cloud Services or Product Support involving applications and/or telephony integrations and computer networking. •5 years of experience with Enterprise Managed Services, Cloud Services or Product Support involving applications and/or telephony integrations and computer networking. Required Skills: •Partnering with the Managed Services resources to execute customer deliverables, support operational activities, monitor service performance, and help ensure account metrics are achieved. •Manage tasks to ensure all tasks are resolved in a timely manner, with appropriate actions to mitigate business/customer impacts. •Drive Customer Success with the Managed Services Programs and Verint Solutions through proactive engagement, operational execution, and continuous service optimization. •Work closely with off-shore Command Center, Customer Support, Professional Services, Cloud operations and Account Executive to ensure Account needs are covered and addressed on timely basis. •Serve as a dedicated customer resource responsible for coordinating service requests, tracking operational deliverables and ensuring adherence to agreed service commitments. •Identify Service Improvement opportunities, plan & drive initiatives to achieve higher Customer satisfaction. Work directly with customer stakeholders to prioritize operational improvements and service enhancements. •Identify opportunities for process improvement and make constructive suggestions for change; Attend regular meetings to discuss current status of operations and drive initiatives. •Contributes to the service quality and process adherence of the account team and assist to identify improvement opportunities. Qualifications: •Bachelor’s degree in Engineering, Computer Science, Information Technology or equivalent work experience. •Minimum of 3-5 years of experience with Enterprise Managed Services, Cloud Services or Product Support involving applications and/or telephony integrations and computer networking. •Confident learning new technology platforms and a demonstrated ability to work collaboratively with cross-functional teams across different offices and regions •Demonstrated capacity to thrive in a fast-paced, dynamic work environment •Strong written and verbal communication skills •Demonstrated capacity to manage tasks accordingly to set priorities, multi-task, and meet deadlines. •Demonstrated capacity to work outside of local business hours and on weekends as shift assignment or account needs require. •Demonstrated capacity to identify, troubleshoot, and assist in the resolve technical issues in a timely manner •Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations. •Knowledge of Verint Financial Compliance (Verba) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!