Hiring: Associate Product Support Engineer Company: SIOS Technology Corp. Location: Columbia, SC Job Posted Time: 2026-09-10 11:32:49 Employment Type: Remote Target Skills & Keywords : AWS, Azure, Bash, GCP, JavaScript, Linux, Microsoft Office, OpenShift, Perl, Product Management, Python, R, Salesforce, Zendesk, Zoom About the job Experience: •1-2 years of professional experience in Technical Customer Support •2 years of professional experience in Technical Customer Support Required Skills: •SIOS Technology Corp. is seeking a talented and enthusiastic Associate Product Support Engineer to join our fast-paced and fun Customer Experience Team located on the University of South Carolina campus (Columbia, SC). •Reporting to the Director, Product Support Engineering, this position requires the ability to work remotely and participate in an After-Hours Pager rotation. •Provide day-to-day support to customers with valid support contracts to ensure that customer expectations are exceeded •Identify, troubleshoot, and resolve issues reported •Track issues using the provided support tools •Own and manage issues through resolution, working with Engineering, Sales, and Product Management as necessary •Ensure support service levels are met or exceeded •Validate that customers have current support contracts Qualifications: •Associate’s Degree or higher in Computer Science or related field. •At least 1-2 years of professional experience in Technical Customer Support Compensation: •$52,000 - $62,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!