Hiring: Associate Member Advocate Training Program- October 2026 (Scottsdale, AZ) Company: PURE Insurance Location: Scottsdale, AZ Job Posted Time: 2026-09-10 11:53:13 Employment Type: Full-time / Remote About the job Qualifications: •Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high. •Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you. •Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset. •Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives. •Simply put, you'll provide exceptional service to our members during difficult times. •The majority of your day will be spent taking phone calls from our members, taking first notice of loss •Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust •Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution •Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us •Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. And the team is always ready and willing to help with any question you may have during the process! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!