Hiring: Associate Manager, Premier Support (Customer Experience) Company: Ramp Location: New York, NY Job Posted Time: 2026-09-10 12:08:48 Employment Type: Full-time Target Skills & Keywords : Embedded Systems, Load Balancing, NetSuite, Workday About the job Experience: •2 years of people-management experience - direct accountability for others' performance, development, and difficult conversations •4 years in customer-facing support, technical account management, or customer success, including experience with enterprise or complex B2B accounts •Minimum 2 years of people-management experience - direct accountability for others' performance, development, and difficult conversations •Minimum 4 years in customer-facing support, technical account management, or customer success, including experience with enterprise or complex B2B accounts Required Skills: •Ramp is hiring an Associate Manager to lead Premier Support. This is a small team of senior specialists - six today, scaling meaningfully, who are the daily point of contact for the accounts Ramp can least afford to get wrong. •This is a people-leadership job first. We're looking for someone genuinely passionate about managing people and building strong, solid teams. Someone who finds the craft of leadership itself interesting, not just the outcomes it produces. •Lead and develop a team of senior specialists. Run weekly 1:1s, give feedback that changes behavior, and build development plans that grow real ownership and judgment. Know your people well enough to make coaching specific. •Own performance directly. Set a clear bar, recognize and grow your strongest people, and address gaps early and honestly. You'll have the hard conversations yourself, with a plan and a follow-through. •Own your team's results. Quality, responsiveness, and SLA delivery across the accounts your team supports - plus the day-to-day mechanics that get you there: triage by account risk, load balancing, coverage, and on-call rotation. •Own escalations. Be the point of accountability when a strategic account escalates - driving it to resolution, keeping partners informed, and making sure it gets raised cleanly to Product or Engineering when it needs to. •Partner with Account Management. Work shoulder-to-shoulder on shared accounts: surfacing risk, feeding product and account signals back, and making Premier a partner they rely on. •Use data to decide. Read the quality, SLA, escalation, and volume trends; find the root cause; turn it into coaching or a process change. Compensation: •$108,000 - $132,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!