Hiring: Associate Manager, Installation & Go Live Company: SpotOn Location: Royal Oak, MI Job Posted Time: 2026-09-13 11:06:02 Employment Type: Hybrid Target Skills & Keywords : Project Management, Quality Assurance, SaaS About the job Experience: •5 years of professional experience in customer success or related roles. •1 year of experience managing and developing high-performing teams. •Fluent in English (written and verbal). •Additional languages are preferred but not required. Required Skills: •Team Supervision & Support •Lead and coach a small team of specialists, providing guidance, feedback, and professional development. •Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery. •Oversee day-to-day operations to ensure timely delivery of team objectives. •Serve as the primary escalation point for technical or process-related issues. •Prepare reports and updates on team performance metrics for senior management. •Participate in hiring, onboarding, and training of new team members. •Periodic travel required for onsite training and installations to keep technical skills and field experience current. Qualifications: •Bachelor’s degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related required. •Relevant technical certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications) may substitute for a formal degree. Compensation: •$64,000 - $89,000 / year •Competitive benefits and rewards package •Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!