Hiring: Associate Manager, Customer Operations Company: Virta Health Location: United States Job Posted Time: 2026-09-15 13:28:00 Employment Type: Remote Target Skills & Keywords : AWS, HIPAA, Quality Assurance About the job Experience: •2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact. Required Skills: •Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion. •Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path. •Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers. •Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers. •Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through. •Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable. •Build a strong understanding of Virta's customer lifecycle processes, core systems, documentation standards, and quality expectations. •Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion. Compensation: •$80,000 - $95,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!