Hiring: Associate III - Sales & Support (Remote in USA) Company: St. Jude Children's Research Hospital - ALSAC Location: Memphis, TN Job Posted Time: 2026-09-17 02:07:52 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Required Skills: •Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives to effectively support donors, volunteers, event coordinators, and fundraising participants across Mass Marketing, Experiential, and Relational fundraising efforts. •Provide exceptional service through multiple communication channels, including inbound and outbound phone calls, email, chat, text, and social media. Efficiently resolve donor inquiries, requests, concerns, and complex issues while delivering a positive donor experience. •Utilize active listening, problem-solving, and relationship-building skills to cultivate meaningful donor and volunteer relationships, address concerns, and identify opportunities to enhance engagement and retention. •Identify opportunities to increase participation and revenue through strategic fundraising conversations, goal setting, participant coaching, and upselling opportunities when appropriate. •Engage prospective donors and fundraising participants through referrals, marketing-generated leads, and outreach efforts to expand fundraising participation and support organizational growth. •Donor Experience & Relationship Management •Gather, document, and analyze donor and volunteer feedback to identify trends, improve the donor experience, and provide insights that support campaign enhancements and business initiatives. •Serve as a trusted resource for donors, volunteers, and event coordinators by researching and resolving inquiries, processing special requests, and navigating both online and offline fundraising platforms. Qualifications: •Strong customer service orientation with a passion for delivering exceptional donor experiences. •Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media. •Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders. •Strong problem-solving, conflict resolution, and negotiation skills. •Demonstrated capacity to manage multiple priorities and adapt in a fast-paced, metrics-driven environment. •Demonstrated attention to detail and ability to maintain accurate records and data integrity. •Demonstrated capacity to manage sensitive and confidential information with discretion and professionalism. •Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns. •Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies. •Demonstrated capacity to learn and effectively navigate multiple software platforms and fundraising systems. Compensation: •Competitive benefits and rewards package •Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!