Hiring: Associate Director, Software Engineering Company: Chewy Location: Boston, MA Job Posted Time: 2026-09-16 15:34:51 Target Skills & Keywords : AWS, Azure, CI/CD, GCP, LLM, MLOps, Microservices, Systems Design About the job Experience: •8+ years of experience in software engineering, system architecture, and platform development. •2+ years of experience leading engineering teams or managing managers. Required Skills: •Associate Director of Engineering – Customer Care Product & Engineering •Here, you’ll be part of a team that values who you are, what you bring, and where you want to grow. We offer meaningful work, competitive compensation, and opportunities to develop your career in an environment built on trust and collaboration. •As the Associate Director of Engineering for the Customer Care Product & Engineering Team, you will lead the Agent Assist, Workflow and Tooling organization. You will drive the technical vision, architecture, and execution of scalable, resilient, and intelligent systems that power world-class customer support experiences. •Shape and deliver AI/ML-driven solutions that enhance automation, personalization, and operational efficiency across customer care channels. You will partner closely with Product, Data Science, UX, and Operations to build innovative platforms and experiences that empower Customer Care teams and delight pet parents. •Guide engineering strategy, foster technical excellence, and build high-performing teams capable of delivering secure, reliable, and forward-thinking solutions in a fast-paced environment. •Lead and develop the Agent Assist, Workflow and Tooling teams, setting technical direction and ensuring strong execution. •Architect and deliver scalable, highly available systems supporting omni-channel customer care (chat, voice, messaging, automation platforms). •Strategically drive design and implementation of AI/ML-based solutions, including AI based Agent assist tools, Unified Agent Workspace, RRC, CCRB and more. Qualifications: •Master’s degree in Computer Science, Engineering, or related field. •Operational familiarity with data engineering pipelines and MLOps frameworks. •A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere—different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission! •Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best. •Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities. •Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work. •The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. •Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!