Hiring: Associate Director, Program Management Company: Chewy Location: Bellevue, WA Job Posted Time: 2026-09-03 11:34:51 Target Skills & Keywords : Change Management, Microsoft Excel, Microsoft PowerPoint, Program Management, Six Sigma About the job Experience: •7+ years of experience in project/program management Required Skills: •Chewy is looking for an Associate Director, Program Management (Healthcare) to join our Customer Care team in Bellevue, WA. This role will lead Healthcare Programs across Rx, Vet Diet, Chewy Vet Care (CVC), and CarePlus, supporting one of Chewy’s fastest-growing and most strategically important businesses. •Healthcare plays a critical role in customer trust, retention, and cost structure. We are seeking a leader who can partner across Chewy to improve the healthcare customer experience, translating insights into scalable, cross-functional programs that strengthen outcomes while responsibly reducing contact costs. •Lead a team of Program Managers and drive enterprise alignment and execution across Customer Service functional areas—including Contact Center Operations, Learning & Development, Product & Tech, and Human Resources—to develop roadmaps and deliverables that enable a best-in-class customer experience. •The ideal candidate is an experienced leader with a track record of driving programs in regulated or multi-stakeholder environments. The right individual will bring strong program management discipline, executive presence, a high sense of urgency, and the ability to advocate for the customer when experience is at risk. •Lead Healthcare program management efforts across Rx, Vet Diet, Chewy Vet Care, and CarePlus •Partner with Business, Product, Operations, and Customer Care leaders to improve key outcomes such as Contact Rate, Cost, and retention •Translate customer journey insights into prioritized, scalable cross-functional initiatives •Deliver measurable improvements across Healthcare KPIs Compensation: •$149,000 - $245,000 / year •In addition, this position is eligible for 401k and a new hire and annual equity grant Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!