Hiring: Associate Director, Experience Strategy, Vital US Company: Kyndryl Location: New York, NY Job Posted Time: 2026-09-16 23:01:25 Employment Type: Full-time About the job Experience: •Executive-Level Pre-Sales Leadership •Own and shape high-impact, executive-ready pre-sales assets including value propositions, POVs, pitch narratives, solution frameworks, and storytelling systems that clearly articulate customer outcomes and business impact. •Enable sellers and pursuit teams by providing strategic clarity and differentiated CX positioning that accelerates deal velocity and win rates. •Define and lead integrated experience strategies that align business objectives, technology capabilities, and user needs. •Champion experience-led transformation as a growth driver, helping clients and internal teams understand and invest in CX as a strategic advantage. Required Skills: •This role sits at the intersection of strategy, experience, business outcomes, and storytelling, with a mandate to influence how Kyndryl shows up in the CX market Qualifications: •You are a confident, outcomes-driven experience leader with a strong point of view and the ability to bring others with you. You combine strategic rigor with deep customer empathy and are known for simplifying complexity into narratives that move executives to action. •You thrive in ambiguity, lead through influence, and elevate those around you. You bring a growth mindset, embrace experimentation, and are energized by shaping thinking—both internally and with clients—to win in the CX market. Compensation: •$143,640 - $273,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!