Hiring: Associate Director - Capability Monitoring, Consumer Success Company: Eli Lilly and Company Location: Indianapolis, IN Job Posted Time: 2026-09-16 21:38:08 Target Skills & Keywords : Agile, Make, TestNG About the job Required Skills: •Conduct end-to-end monitoring of assigned service and experience issues across core Consumer Services Hub (CSH) capabilities tracing each from initial signal to root cause. •Document findings, evidence, and root-cause analysis in a consistent, defensible format that can withstand scrutiny from service-line owners and senior leadership. •Maintain independence and rigor in testing and investigation work, ensuring findings are not filtered or softened by service-line incentives. •Triage and prioritize assigned escalations by severity, escalating urgent or systemic patterns to the Capability Monitoring Leader promptly. •Serve as a front-line responder to incoming escalations, working directly with their assigned capability owners to drive individual cases to resolution. •Monitor market-level and field-level concerns (e.g., HCP or patient complaints, field team feedback, social/media signals) to identify emerging issues before they escalate into broader patterns. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!