Hiring: Associate Director, Business Analysis Company: Wolters Kluwer Location: Chicago, IL Job Posted Time: 2026-09-03 11:01:32 Employment Type: Hybrid Target Skills & Keywords : Business Analysis, Project Management, Segment About the job Experience: •8+ years of experience in business analytics or customer success/delivery of analytics products to customers •Demonstrated experience working with new features, early-stage products, or pilots / beta programs •Strong ability to engage directly with customers to understand workflows, challenges, and adoption behavior •Exceptional written and verbal communication skills, with the ability to: present to senior stakeholders; facilitate cross-functional alignment; clearly articulate tradeoffs and recommendations •Clinical or provider/healthcare segment expertise strongly preferred Required Skills: •Lead translating what value means for our customers into actionable analytics •Engage with customers directly on analytical insights to hear feedback and continuously improve. Customer conversations should be a huge part of daily activities. •Continuously evaluate analytics and reporting for product, customer success and customers to ensure insights are easily interpreted and value is evident •Partner with innovation teams as new features are brought into the product to ensure that product, customer success and customers will have the right insights into adoption and the value of new features •Manages team of business analysts to respond to cross-segment data needs •Drives development of new data models as required to support the product direction •Lead with a customer-centric view •Test analytics directly with customers to ensure they meet needs Qualifications: •Bachelor’s degree in related field, specialized training, or equivalent work experience. Compensation: •$122,300 - $218,550 / year •Competitive benefits and rewards package •This role is eligible for Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!