Hiring: Associate Customer Value Manager Company: Mimecast Location: Massachusetts, United States Job Posted Time: 2026-09-10 00:09:21 Employment Type: Hybrid Target Skills & Keywords : Move, SaaS, Salesforce About the job Required Skills: •Strategically drive adoption and effective utilization of the Mimecast products customers own, translating capabilities into customer-specific use cases, protection and measurable outcomes. •Monitor adoption, usage and customer health data to identify gaps, under-utilized capabilities, at-risk behavior and churn risk, acting early to coordinate the right response. •Lead structured value reviews that assess progress against customer goals, demonstrate outcomes achieved and agree next steps to deepen value. •Build trusted relationships by understanding each customer’s environment, objectives, risks and definition of success, while acting as their voice within Mimecast. •Deliver onboarding guidance, best-practice sessions, webinars and one-to-many programs that accelerate time-to-value across a high-volume portfolio. •Guide customers on configuration best practice and feature enablement, troubleshoot within your remit, and escalate cleanly to the right specialists when needed. •Stay current on the Mimecast product roadmap and evolving threat landscape, positioning new capabilities as opportunities to create value for customers. •Surface expansion, cross-sell and advocacy opportunities arising from strong adoption and outcomes, partnering with Account and Sales teams to pursue them. Qualifications: •Relevant experience in a customer-facing role such as customer success, customer value, technical support, account management or professional services. •Technical aptitude and genuine curiosity, with familiarity with security or SaaS technology—or a demonstrated ability and willingness to learn it quickly. •The ability to develop a strong working knowledge of the Mimecast platform and customers’ wider security and IT environments. •Confidence interpreting usage and health metrics and turning data into clear actions, recommendations and evidence-based value conversations. •Excellent written and verbal communication skills, with the ability to explain complex ideas simply and influence practitioners, executives and internal stakeholders. •Strong organization and time management, with the ability to prioritize and re-prioritize effectively across a high-volume customer portfolio. •A customer-centric, empathetic and proactive approach, with the resilience, adaptability and initiative to navigate change, ambiguity and setbacks. •An outcome-oriented and collaborative mindset, with the ability to build shared purpose and guide others without direct authority. •Solid functional working knowledge of Microsoft Office and common business tools. •Exposure to email security, cybersecurity or SaaS concepts through study, certification or a previous role is advantageous. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!