Hiring: Associate Customer Service Representative Post-2022 Contact Center 1 Company: National Grid Location: Brooklyn, NY Job Posted Time: 2026-09-16 21:13:01 Employment Type: Full-time / Hybrid About the job Required Skills: •Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Qualifications: •Applicant must successfully pass Company supported assessment , classroom training, and meet all performance expectations, as determined by the Company. •Demonstrated capacity to multitask between multiple system applications •Strong interpersonal verbal and written skills. •Multi/bilingual candidates preferred but not limited to. •Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. •National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. Compensation: •Flexible work environment (work from home / hybrid options) •You can learn more about our health, dental, and voluntary benefit plan offerings through the digital benefits guide at NGBenefitsLiveBrighter Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!