Hiring: Assistant General Manager - Premium Services Company: Midwest Shooting Center Location: Wheeling, WV Job Posted Time: 2026-09-11 12:45:44 Employment Type: Full-time About the job Required Skills: •Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals. •Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively •Coach and support instructor to uphold Safety, consistency, and professionalism in every training session. •Respond quickly to member inquiries and concerns, providing proactive and professional solutions. •Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities. •Drive member retention and satisfaction through exceptional service standards. •Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration. •Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment. Qualifications: •Highly responsive and customer-service oriented. •Excellent communicator and empathetic problem-solver. •Organized, detail-driven, and capable of managing multiple priorities. •Collaborative, professional, and comfortable working across departments. Compensation: •Health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!