Hiring: Assistant Financial Center Manager Company: SECU Credit Union Location: Frederick, MD Job Posted Time: 2026-09-11 12:40:16 About the job Experience: •Guide team members in providing needs-based solutions for members and contribute to the overall wellness of the membership base and the Financial Center in a timely and accurate manner. •Model and demonstrate active listening and strong communication skills when working with members in all delivery channels while maintaining SECU’s service level agreements. •Actively take part in and coach all lobby leadership activities. •Lead the collaborative process inclusive of other business line partners that contributes to the deepening and enhancing of member relationships. •Develop, maintain, and grow effective working relationships with community partners, in support of retail banking objectives. Required Skills: •The Assistant Financial Center Manager adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security. •A Day In Your Life Might Include •Performance Management & Coaching •Ensure timely and accurate financial services are provided to the membership by demonstrating leadership, direction, and effective monitoring of staff at the Financial Center •Partner with Financial Center team members to set value-add SMART goals and create Individual Development Plans impacting professional development. •Effectively demonstrate active listening, effective communication, and coaching skills when with team members in all delivery channels. •Establish appropriate documentation of developmental conversations to set a foundation for effective performance management, including but not limited to: annual and 90-day reviews, performance improvement, and Connections. •Correspond as a liaison between management and member advisors to ensure successful execution of financial center needs. Qualifications: •At least 3 years of retail banking experience •At least 1 year of leadership experience, including people management experience •Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance •Clearly communicates information, thoughts and ideas in a clear, concise and organized manner •Identifies opportunities to improve efficiency, reduce errors, or enhance member satisfaction •Prioritizes tasks effectively to support team goals and organizational timelines •Applies critical thinking to troubleshoot issues and escalate concerns when appropriate •Understands the importance of confidentiality, compliance, and ethical behavior in daily responsibilities •Adapts to changes in processes, tools, or organizational priorities with a positive, solutions-focused approach •Maintains professionalism in communication, behavior, and representation of SECU Compensation: •$65,000 - $74,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!