Hiring: Arbitrator I (Manheim Fort Lauderdale) Company: Cox Automotive Inc. Location: Davie, FL Job Posted Time: 2026-09-16 11:14:59 About the job Experience: •2 years of experience. •1+ years of automotive or body shop experience. Required Skills: •Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines. •Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making. •Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases. •Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. •Uses appropriate levels/limits of financial approval authority to resolve cases. •Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information. •Prepares and facilitates communication for resolution via telephone, email, and in-person discussion. •Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Qualifications: •High School Diploma/GED •Generally, less than 2 years of experience. •Accuracy and attention to detail. •Organizational and time management skills. •The ability to adapt in a fluid and changing environment. •Cox is a great place to be, wouldn't you agree? Apply today! Compensation: •We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!