Hiring: Applications L2/L3 Support & Maintenance Engineer – RightFax Company: NTT DATA North America Location: Frisco, TX Job Posted Time: 2026-09-17 13:44:48 Target Skills & Keywords : AI, Accessibility, Change Management, EHR, EMR, PowerShell, R, Root Cause Analysis, ServiceNow, Stakeholder Management, Systems Integration, Vendor Management About the job Experience: •5+Years of experience in L2/L3 support for RightFax applications and related faxing services. •5+Years of experience in Investigate, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines. •5+Years of experience in Performing root cause analysis (RCA) for recurring issues and implement preventive measures. •5+Years of experience in Monitor application performance, fax queues, integrations, and system health proactively. •5+Years of experience in Support day-to-day RightFax administration and operational activities. Required Skills: •Applications L2/L3 Support & Maintenance Engineer - RightFax •Comprising approximately 3,000 trading partners and 800+ internal file transfer processes, ensuring reliable and secure data exchange across enterprise systems. •Day to Day job Duties: (what this person will do on a daily/weekly basis) •Application Support & Operations •5+Years of experience in L2/L3 support for RightFax applications and related faxing services. •5+Years of experience in Investigate, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines. •5+Years of experience in Performing root cause analysis (RCA) for recurring issues and implement preventive measures. •5+Years of experience in Monitor application performance, fax queues, integrations, and system health proactively. Qualifications: •Bachelor's degree in Computer Science, Information Technology, or related field. •3+ years of hands-on RightFax administration and support experience. •Strong analytical and troubleshooting skills. •Excellent communication and stakeholder management skills. •Healthcare enterprise support experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!