Hiring: Applications Engineer- L2 Support Company: Magna International Location: Lowell, MA Job Posted Time: 2026-09-16 15:43:31 Employment Type: On-site Target Skills & Keywords : Jira, Zendesk About the job Experience: •2+ years of experience in technical support, hardware troubleshooting, or related roles, preferably within robotics, automation, or hardware deployment environments Required Skills: •What You Will Be Doing In This Role •Serve as the primary point of contact for site-based issues involving AMR hardware reported via Zendesk •Partner cross-functionally with on-site teams and customers to gather relevant information for troubleshooting, identifying potential hardware failures or integration issues •Conduct initial triage, diagnosis, troubleshooting, and resolution of issues to minimize downtime and ensure operational continuity •Use Jira to triage incoming issues, categorize severity, and prioritize tasks effectively •Escalate unresolved or complex issues to the appropriate engineering teams via Jira, providing comprehensive context and diagnostics •Act as a liaison between customers, deployment teams, and engineering to facilitate timely resolution, including working effectively with international teams •Document all support interactions thoroughly within Zendesk, maintaining accurate records of issue status and resolutions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!