Hiring: Application Support Specialist - Second Shift M-F Company: Sirona Medical Location: Burlington, VT Job Posted Time: 2026-09-10 12:03:49 Employment Type: Full-time Target Skills & Keywords : SaaS, Swift, Zendesk About the job Experience: •3 years of experience in level I or higher troubleshooting roles within a call center or support center setting Required Skills: •Proactively respond to client issues and maintain active monitoring of client sites •Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed •Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness •Escalate unresolved issues to the appropriate internal channels for swift resolution •Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity •Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization •Partner cross-functionally with engineering and product development teams to address and resolve software-related issues effectively •Contribute to knowledge base and runbooks on an ongoing basis Qualifications: •Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration •Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists •PACS administrator or PACS analyst background preferred •Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general •Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting •Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred •Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset •Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!