Hiring: Application Support Specialist II Company: Dark Matter Technologies Location: Sharon, PA Job Posted Time: 2026-09-17 01:44:37 Employment Type: Full-time / Remote Target Skills & Keywords : .NET, Assembly, C#, Microsoft Excel, Microsoft PowerPoint, Regulatory Compliance, Root Cause Analysis, SQL, SQL Server, SaaS About the job Experience: •5 years of progressive experience supporting enterprise software applications, including production support and client-facing issue resolution. •At least 5 years of progressive experience supporting enterprise software applications, including production support and client-facing issue resolution. Required Skills: •Provide Tier 2 application support to clients for complex enterprise applications, resolving functional, technical, configuration, integration, reporting, and data-related issues within established service-level and severity guidelines. •Develop and maintain working subject-matter expertise across multiple technically distinct application platforms, including user interfaces, workflows, data structures, integrations, processing logic, reporting capabilities, security controls, operational dependencies, and downstream business impact. •Triage and investigate incidents by gathering evidence, reproducing reported behavior in appropriate test environments, reviewing logs and system activity, and distinguishing application defects from configuration, data, infrastructure, integration, or user-process issues. •Escalate complex or high-impact issues with clear documentation of symptoms, business impact, troubleshooting performed, supporting evidence, and recommended next steps; remain engaged through resolution and verification. •Use SQL to investigate incidents, validate data, reconcile reporting results, and support troubleshooting while following applicable data-access, privacy, and security requirements. •Support business intelligence, analytics, and reporting capabilities, including data queries, data models, calculated fields, metrics, key performance indicators, scorecards, visualizations, dashboards, report outputs, scheduled distributions, notifications, and role-based access. •Investigate issues involving source-data mappings, detailed and summarized queries, calculation logic, filters, dashboard presentation, report generation, automated distribution, application services, and supporting server operations. •Support AI-enabled document intake and processing workflows, including document analysis, classification, optical character recognition, automated data extraction, page organization and merge logic, structured field mapping, quality-review processes, and responses returned to integrated systems. Qualifications: •Bachelor's degree in Computer Science, Information Systems, Information Technology, Data Science, Business Analytics, or a related field, or an equivalent combination of education, training, and relevant experience. •Strong troubleshooting and root cause analysis skills across SaaS, web-based, multi-tier, or distributed application environments. •Applied hands-on capability in SQL Server or a comparable relational database, including the ability to write and interpret queries for investigation, data validation, reconciliation, and reporting support. •Solid functional working knowledge of Windows or server-based application operations, application logs, scheduled processes, services, and common operational dependencies. •Demonstrated capacity to analyze complex technical and business workflows and develop sufficient expertise across multiple enterprise applications to become a dependable application and troubleshooting resource. •Demonstrated capacity to assess impact, urgency, and risk; prioritize competing work; and escalate in accordance with service-level and severity standards. •Excellent written and verbal communication skills, with the ability to translate technical findings for client, business, and technical audiences. •Demonstrated ability to work with moderate independence, exercise sound judgment, manage multiple investigations, and collaborate effectively across teams. •Advanced proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint. Compensation: •This role will also be eligible for participation in a Company profit sharing bonus plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!