Hiring: Application Support Manager Company: Trimble Inc. Location: Westminster, CO Job Posted Time: 2026-09-11 12:57:06 Employment Type: Full-time / On-site Target Skills & Keywords : LLM, SaaS About the job Experience: •5+ years of experience in customer application support within a SaaS product environment. •3+ years of experience in a team leadership or managerial role. •Exceptional communication, interpersonal, and problem-solving skills. •Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment. •Bonus Points For Background or familiarity with accounting workflows and concepts. Required Skills: •Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development. •Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency. •Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements. •Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery. •Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards. Compensation: •$85,900 - $118,100 / year •Travel Requirement: 1-2 weeks per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!