Hiring: Application Support Engineer (US) Company: Dayshape Location: San Antonio, TX Job Posted Time: 2026-09-16 18:43:19 Employment Type: Full-time / On-site Target Skills & Keywords : .NET, Azure, Data Pipeline, JavaScript, Jira, SAP, SQL, SaaS, Vue, Workday About the job Required Skills: •Our customers include some of the world's largest professional services firms, with thousands of users relying on Dayshape every day. As our North American customer base continues to grow, we're expanding our US Support team and looking for an Application Support Engineer to support our enterprise customers across the United States. •You'll work closely with customers and colleagues across Support, Engineering, Product, Customer Success, and Professional Services to resolve complex issues and help customers get the most value from Dayshape. •This role operates during US business hours. While you'll collaborate closely with our growing US team, there is limited overlap with our UK Engineering teams, so you'll need to be comfortable working independently and taking ownership of issues from investigation through to resolution. •Our customers provide first-line support internally, meaning the issues that reach us are often complex, business-critical, or technically challenging. That's where you'll make the difference. •Why this role is different •If you want to move beyond ticket handling and become a trusted partner to customers and colleagues alike, this is the role for you •Investigate and troubleshoot complex customer issues, analysing logs, data, and product behaviour to identify root causes. •Act as the technical owner of support cases, driving incidents through to resolution and coordinating with Engineering when code changes are required. Qualifications: •You've worked primarily in L3 Application Support, Technical Support, or Product Support role supporting external customers. •You are comfortable investigating complex issues independently and can confidently communicate technical concepts to non-technical audiences. •You've worked in an enterprise software environment and understand the importance of building long-term customer relationships. •You enjoy taking ownership and seeing problems through to completion rather than simply passing them on. •You're a self-starter who thrives when trusted to work independently and make decisions. •You're naturally curious and enjoy understanding how systems work beneath the surface. •You have strong problem-solving skills and can take a structured, analytical approach to troubleshooting. •You communicate effectively with everyone from end users to software engineers and senior stakeholders. •You're comfortable challenging assumptions, raising risks, and escalating concerns when necessary. •You have practical SQL experience and are comfortable writing and running queries. Compensation: •$75,000 - $95,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!