Hiring: Application Support Engineer l Company: Allvue Systems Location: Coral Gables, FL Job Posted Time: 2026-09-10 11:33:13 Target Skills & Keywords : Confluence, ETL, Jira, Microsoft Excel, Microsoft Office, Root Cause Analysis, SQL, Slack About the job Required Skills: •Conduct technical troubleshooting, identify root causes, and deliver solutions. •Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service. •Manage support tickets through the JIRA ticketing system, email, or phone submissions. •Seek ways to enhance productivity and improve client satisfaction. •Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution. •Leverage available AI-powered tools to support troubleshooting, research, documentation, and customer communications, while validating AI-generated information for accuracy and appropriateness. •Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions. •Partner cross-functionally with cross-functional team members to enhance products and services. Qualifications: •Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution. •Strong hands-on experience in ETL and Data Warehousing. •Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing. •Demonstrated capacity to effectively use generative AI tools to support research, troubleshooting, problem-solving, documentation, and day-to-day productivity. •Demonstrated capacity to critically evaluate and validate AI-generated information for accuracy, relevance, and appropriateness before applying or communicating outputs. •Demonstrated capacity to learn and effectively apply new AI-powered tools and technologies within established workflows and business practices. •Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences. •Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus •Understanding of Business Intelligence concepts •Operational familiarity with JIRA ticketing systems. Compensation: •401K with Company match up to 4% or Employee Pension plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!