Hiring: Application Support Analyst Company: Raymond James Location: St. Petersburg, FL Job Posted Time: 2026-09-15 13:44:26 Employment Type: Hybrid Target Skills & Keywords : Agile, Dynatrace, Root Cause Analysis, SQL, Scrum, Splunk About the job Experience: •Minimum of 3 years of experience in a technical and application support environment. •Entry or junior level software engineering experience or training is highly valued for this position. •Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, High School (HS) •General Experience - 3 to 6 years Required Skills: •This position will follow our hybrid work model, we expect the selected candidate to be in-office 3 days a week in our St. Petersburg, FL Corporate HQ. •Act as the escalation point for unresolved application issues from first-level support. •Partner collaboratively with software development teams to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation. •Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases. •Reproduce reported issues in test environments, testing functionality and identifying workarounds or interim solutions where applicable. •Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems. •Participate in incident reviews and retrospectives, offering technical insight and recommendations. •Create and maintain knowledge base articles to support internal teams and end-users. Qualifications: •Bachelor’s: Computer Science, Information Technology, or related degree or equivalent combination of education, training, and experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!