Hiring: Application Support Analyst Company: Citi Location: Houston, TX Job Posted Time: 2026-09-16 16:45:54 Employment Type: Full-time Target Skills & Keywords : AI, Change Management, Grafana, Python, Risk Management, Root Cause Analysis, SQL, SQL Server, Shell, Splunk About the job Experience: •2+ years of relevant experience Required Skills: •Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem. •Strategically drive investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations. •Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms. •Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. •Support global critical front office risk batches and end-of-day batch processing. •Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. •Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. •Participate in a rotational on-call schedule to support weekend and bank holiday coverage. Qualifications: •Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. •Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. •Strong analytical, problem-solving, and critical-thinking skills. •Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. •Demonstrated capacity to perform effectively in a high-pressure, fast-paced trading environment. •Operational familiarity with the ITIL framework and best practices for incident, problem, and change management, not mandatory. •Bachelor’s/University degree or equivalent experience •Applications Support Compensation: •$76,230 - $106,370 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!