Hiring: Application Support Analyst Company: Ollie's Bargain Outlet, Inc. Location: Harrisburg, PA Job Posted Time: 2026-09-11 12:25:05 Target Skills & Keywords : Change Management, Root Cause Analysis, SQL About the job Required Skills: •Monitor, troubleshoot, and resolve application-related incidents and service requests. •Provide Tier 2/3 support for business-critical applications. •Partner cross-functionally with developers and vendors to address bugs, patches, and upgrades. •Perform root cause analysis and implement preventive measures. •Maintain application documentation, including configuration and support procedures. •Assist with application deployments, testing, and change management processes. •Ensure compliance with security and data protection standards. •Provide training and guidance to end-users as needed. Qualifications: •Bachelor’s degree or higher from an accredited university or equivalent experience working as a Support Analyst. •Proficiency in SQL, scripting, and troubleshooting tools. •Operational familiarity with ITIL processes and ticketing systems. •Strong analytical and problem-solving abilities. •Excellent communication and customer service skills. •Minimal travel to stores and distribution centers. •Duties frequently involve being seated for extended periods of time and using computers. •Demonstrated capacity to remain in a normal seated position regularly. •Demonstrated capacity to see, hear, and speak regularly. •Demonstrated capacity to grip, reach, and pinch with arms and hands frequently. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!