Hiring: Application Support Analyst Company: Golden Resources Location: Blue Ash, OH Job Posted Time: 2026-09-16 11:33:12 Employment Type: On-site Target Skills & Keywords : Agile, Confluence, Embedded Systems, Grafana, Java, Jira, MongoDB, PowerShell, Python, Root Cause Analysis, SQL, Scrum, ServiceNow, Shell, Splunk About the job Required Skills: •Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Next Generation Point of Sale (NGPOS) platform •This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo •We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply •In office, Blue Ash, OH 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts •Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives •Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus •Interest in or willingness to learn payment card security standards (PCI-DSS) •Excellent oral and written communication skills; able to translate between business users and Technology teams Qualifications: •Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required •Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus willingness to learn these on the job matters more than prior mastery •Operational familiarity with the Agile process is helpful; experience as a Scrum Master a plus •Good judgment under pressure; able to prioritize across competing support, testing, and scrum-master duties Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!