Hiring: Application Production Support Analyst Company: Talan Location: New York, United States Job Posted Time: 2026-09-03 14:46:15 Employment Type: Hybrid Target Skills & Keywords : Capital Markets, Dynatrace, Fixed Income, Jira, Linux, Python, SQL, ServiceNow, Splunk, Stakeholder Management About the job Experience: •30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. •5+ years of Application/Production Support experience within investment banking or capital markets. •Over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently. Required Skills: •Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas. •The Credit Trading Application Support team provides production and application support for critical Credit Trading, Pricing, STP, and Risk platforms across both in-house and vendor applications, including ION, JAG, NEXUS, QuartzC, Lynx, Omega, ONCA Risk, Focus, Client Clearing, and E-TRAD. •The team acts as a key bridge between traders, Technology, Developers, Business Analysts, Infrastructure, and vendors, ensuring production stability, minimizing downtime, and supporting the full trade lifecycle across fixed income and credit products. •Provide L1/L2 production support for Fixed Income trading applications, ensuring platform stability and timely issue resolution. •Monitor applications, perform troubleshooting, log analysis, and log scraping to identify and resolve production incidents. •Support trading, pricing, risk, analytics, and booking workflows with a strong focus on the RFQ lifecycle. •Manage Incident, Problem, and Change processes using ServiceNow and support releases and enhancements through JIRA. •Collaborate closely with traders, developers, infrastructure teams, and vendors to resolve production issues and improve system reliability. Qualifications: •Strong knowledge of Fixed Income products, pricing, risk concepts, and the RFQ lifecycle. •Strong troubleshooting skills with hands-on experience in production support, log analysis, and incident management. •Knowledge of FIX Protocol, Linux/Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos. •Operational familiarity with SQL, Python, ServiceNow, and JIRA, combined with excellent communication and stakeholder management skills. •💵 Competitive salary between USD $105,000 - US$135,00 •💸401(k) retirement plan with company matching •🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) •📴8 paid holidays + 5 sick days + 2 personal days per year •❤️‍🩹Company health, dental, and vision insurance plans + FSA Compensation: •💸401(k) retirement plan with company matching Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!