Hiring: Application Operations (App Ops) Application Operations (App Ops) Company: Mphasis Location: Berkeley Heights, NJ Job Posted Time: 2026-09-11 15:09:35 Employment Type: On-site Target Skills & Keywords : AWS, AppDynamics, Azure, Azure DevOps, Confluence, Datadog, Docker, Dynatrace, ELK Stack, GCP, GitHub, GitLab, Grafana, Jenkins, Jira, Kubernetes, Microsoft Excel, Microsoft PowerPoint, OpenShift, Program Management, Project Management, Prometheus, ServiceNow, Splunk, Stakeholder Management About the job Experience: •12–18+ years overall; 8+ years in Application Operations / •Production Support / AMS •End-to-end ownership of client App Ops engagements, including people, process, technology and commercials •12 to 18+ years of IT experience. •Minimum 8+ years managing Application Operations, Production Support, or Application Management Services (AMS) engagements. Required Skills: •This role is responsible for establishing and managing high-performing App Ops teams, ensuring operational excellence, service reliability, client satisfaction, and business growth. •Delivery Leadership •Own end-to-end Application Operations delivery for one or more strategic client accounts. •Lead multi-tier Application Support teams across L1, L2, L3, SRE, DevOps, and vendor functions. •Ensure adherence to SLAs, OLAs, KPIs, and contractual commitments. •Drive service quality, availability, reliability, and operational excellence. •Establish governance frameworks and service review mechanisms. •Client & Stakeholder Management Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!