Hiring: Application Analyst Company: Town of Wake Forest, NC Location: Wake Forest, NC Job Posted Time: 2026-09-14 07:39:28 Employment Type: Full-time Target Skills & Keywords : CSS, HTML, JavaScript, SQL About the job Required Skills: •This classification performs responsible technical work supporting software applications and processes for the Town. •Distinguishing Features of the Class •Employee Values: Employees of the Town of Wake Forest are expected to uphold and exhibit the Town’s shared employee values of caring, commitment, character, and collaboration. •Manage and maintain software applications used by different departments within the Town of Wake Forest, including but not limited to Laserfiche, Tyler New World, OpenGov Cartegraph, and Microsoft 365. •Provide technical support to end-users, troubleshoot issues, and resolve software-related problems promptly. •Collaboration is vital in this role. You will work closely with departmental staff to understand their software requirements and customize applications to meet their needs. •Configure software systems, including setting up user accounts, permissions, workflows, and integrations. •Assist in selecting, procuring, and implementing new software solutions, ensuring compatibility with existing systems. Qualifications: •Previous experience in a similar role, preferably in a local government setting, is preferred. •Proficiency in configuring and supporting specific software applications such as Laserfiche, Tyler New World, OpenGov Cartegraph, Microsoft 365, and other relevant systems is a technical requirement for this role. •Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently, are key competencies required for this role. •Excellent communication and interpersonal skills, with the ability to collaborate effectively with departmental staff at all levels. •Detail-oriented with a focus on delivering high-quality solutions and exceptional customer service. •Knowledge of local government operations, policies, and regulations is a plus. •Possession of a valid NC driver's license and DCI background check. •This job description is intended to provide a general overview of the responsibilities and qualifications for the Applications Analyst position at the Town of Wake Forest. Specific duties and requirements may vary based on the needs of the department and the organization. •Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting. •The link below provides a summary of the major benefits provided to new full-time, regular employees with the Town of Wake Forest. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!