Hiring: Analyst, Operations QA Company: ConnectiveRx Location: Pittsburgh, PA Job Posted Time: 2026-09-16 12:17:27 Target Skills & Keywords : HIPAA About the job Experience: •Two to four years of process improvement experience, including training in statistical tools/reporting and preferably Six Sigma techniques •Two to four years in a quality assurance or quality auditing role, preferably in a call center, claim operations, pharmacy hub, or similar environment •Serves as a Quality Assurance Analyst Subject Matter Expert •Solid working knowledge of quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution •Strong background in identifying and executing process improvement opportunities and initiatives Required Skills: •Lead meetings with Operations leadership and clients to discuss program quality scores and areas of opportunity. Communicate identified trends and quality risks, serve as a resource regarding quality concerns, and continue monitoring for improvement opportunities. •Complete evaluations on work completed by Operations Agents to ensure adherence to documented business rules, SOPs, WINs, and compliance standards, while ensuring all transactions support the CRx values of exceptional customer service for patients, healthcare providers, and customers. •Prefer Lean Six Sigma certification at Yellow Belt level or higher •In-depth knowledge of Microsoft Office products •Excellent verbal and written communication skills to support relationships across all levels of the organization •Bilingual English/Spanish is a plus •Knowledgeable, responsible, and self-driven to support excellent customer service and strong patient outcomes •Strong customer and patient empathy; highly customer-centric Qualifications: •Quality certification such as Lean Six Sigma Yellow or Green Belt is a plus •Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as all applicable local, state, and federal laws. •The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!