Hiring: Analyst, Consumer Compliance, Monitoring & Oversight Company: Cross River Location: Fort Lee, NJ Job Posted Time: 2026-09-11 12:55:32 Target Skills & Keywords : Quality Assurance About the job Experience: •3+ years’ experience providing oversight of sales, servicing, and/or collection activities as a compliance analyst. Prior experience performing call and complaint reviews preferred. Required Skills: •Responding to regulatory complaints, including reviewing of complaint files and drafting responses. •Escalate complex or unresolved complaints to higher levels of management or specialized departments for further investigation and resolution. •Assist in the development and delivery of complaint training, including training of fintech partners. •Maintain detailed records of complaints, investigations, resolutions, and other relevant information for complaints. •Partner cross-functionally with internal departments, such as Fraud, Operations, and Legal to gather necessary information and resolve complex complaints. •Ensure compliance with applicable laws, regulations, and internal policies while resolving complaints. •Identify potential issues through reviews of complaint cases related to Fintech Partners’ products and services. Identify failures and appropriately investigate or address client concerns. Work with the Fintech partners and Bank compliance teams to provide corrective action or process enhancements based on industry best practices. •Perform quality reviews of customer-facing activities, including customer calls, chats, and email correspondence, to identify failures to follow established compliance procedures. Recommend appropriate corrective action and enhancements to processes, procedure, and training. Qualifications: •Proven track record showing ability to maintain high attention to detail while managing multiple assignments and competing priorities. •Bachelor's degree required. •Knowledge and experience with consumer regulations and bank products. •Strong knowledge of FCRA, Regulation E, Regulation Z, Regulation B/ECOA. •Demonstrated ability to identify root causes and suggest corrective actions. •Excellent communication skills, both verbal and written, with the ability to effectively interact with Bank partners and internal stakeholders. •Great organization skills plus strong analytics and problem-solving skills with the ability to investigate complaints and identify potential resolutions. •Strong interest in technology and innovation. Prior fintech experience a plus. Compensation: •$75,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!