Hiring: Amazon Connect Support Engineer Company: Miratech Location: Texas City, TX Job Posted Time: 2026-09-10 13:05:10 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, CloudWatch, Digital Transformation, JavaScript, Lambda, Python, Root Cause Analysis, Splunk About the job Experience: •4+ years of overall IT experience with strong exposure to CCaaS environments. •2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. Required Skills: •This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. •Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. •Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. •Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. •Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. •Interface directly with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. •Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. Qualifications: •Solid experience in contact center observability, monitoring, and troubleshooting of production systems. •Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs). •Excellent communication and teamwork skills with the ability to collaborate across technical teams. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!