Hiring: Amazon Connect engineer Company: Anvik Technologies Location: Seattle, WA Job Posted Time: 2026-09-16 17:49:21 Employment Type: Contract / Hybrid Target Skills & Keywords : AWS, CloudWatch, DynamoDB, IAM, Kinesis, Lambda, S3 About the job Qualifications: •5 plus years of hands-on experience administering Amazon Connect instances in a production environment •Strong knowledge of Amazon Connect features: contact flows, routing profiles, queues, hours of operation, quick connects •Operational familiarity with AWS services commonly integrated with Connect (Lambda, S3, CloudWatch, Kinesis) •Strong troubleshooting skills for contact center platform issues •Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders •Applied hands-on capability in Connect integrations: Amazon Lex (chatbots), Lambda functions, and DynamoDB •Operational familiarity with workforce management (WFM) tools and their integration with Connect •Prior experience working with or for Concentrix or similar BPO/contact center service providers •Knowledge of telephony concepts: SIP, PSTN, DID management. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!