Hiring: AI Tech Support (Early Shift) Company: Broccoli AI Location: Utah, United States Job Posted Time: 2026-09-03 10:25:14 Employment Type: Hybrid Target Skills & Keywords : JavaScript, SQL, SaaS, Zendesk About the job Experience: •3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role Required Skills: •We’re hiring an AI Tech Support to help our customers successfully adopt and operate Broccoli in their day-to-day business. •You’ll work closely with Engineering and Customer Success to solve problems quickly, improve internal processes, and help shape how support operates as we scale. •This opening covers our early shift, running 5:00 AM – 2:00 PM MT, to extend support coverage earlier in the day. •Resolve customer issues across product, workflow, and technical support queues •Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows •Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations •Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops •Communicate clearly with customers and internal teams about issues, expectations, and resolutions Qualifications: •In-office: Hybrid, Tuesdays in office; relocation not offered •Team fit: We’re looking for people who are excited about AI, thrive in a fast-moving startup environment, and want to help build the future of support at Broccoli Compensation: •$70,000 - $100,000 / year •We’re trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!