Hiring: AI Journey Operations Manager Company: Okta Location: Chicago, IL Job Posted Time: 2026-09-09 23:13:17 Employment Type: Hybrid Target Skills & Keywords : CAD, Compliance, Move, Okta, SaaS, Salesforce, Segment, TestNG About the job Experience: •Supporting Your Well-Being •Developing Talent and Fostering Connection + Community •We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Required Skills: •This role is not primarily a platform administration or workflow-build role. It is a senior, cross-functional capability-owner role responsible for determining how AI-assisted qualification and engagement should operate, how it connects to human xDR and Sales follow-up, and how it contributes to measurable funnel and pipeline outcomes. •The ideal candidate combines AI-enabled GTM experience, xDR/Sales process knowledge, demand generation, revenue operations, and journey strategy. They can translate business priorities into qualification logic, routing rules, AI engagement workflows, handoff requirements, measurement frameworks, and ongoing optimization plans. •Own AI xDR qualification strategy •Define qualification frameworks for AI-assisted engagement across priority inbound, account-based, product-led, customer, and signal-triggered motions. •Establish the fit, behavior, intent, engagement, and business-context criteria used to determine whether a lead or account should be engaged, progressed, routed, recycled, or suppressed. •Partner with Revenue Operations, xDR leadership, Sales Operations, and Marketing to align AI qualification logic with lifecycle definitions and Sales acceptance requirements. •Establish governance for qualification-model changes, exceptions, and regional or segment-specific variations. •Design routing, handoff, and disposition models Qualifications: •7+ years of experience in B2B demand generation, revenue operations, Sales operations, xDR operations, marketing operations, growth operations, or a related GTM operations discipline. •Practical experience utilizing AI SDR or AI xDR platforms, conversational marketing, automated qualification, or agent-assisted engagement. •Demonstrated experience designing or operationalizing AI-assisted, automated, or rules-based qualification and engagement workflows in a B2B GTM environment. This may include AI SDR/xDR, conversational marketing, automated lead qualification, intelligent routing, next-best-action workflows, or comparable AI-enabled buyer engagement models. •In-depth knowledge of how Marketing, xDR, and Sales processes connect to opportunity creation and pipeline progression. •Experience defining business rules and translating them into technical workflow requirements. •Experience partnering directly with xDR leadership, Sales Operations, Revenue Operations, and Sales stakeholders. •Strong analytical ability, including experience evaluating conversion, acceptance, progression, and pipeline performance. •Demonstrated capacity to lead a complex cross-functional capability without direct authority. •Strong documentation, governance, and operating-process design skills. •Operational familiarity with Qualified, Outreach, Salesforce, Marketo, Common Room, Clay, or comparable GTM platforms. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!