Hiring: AI Engineer- Applied AI Company: Guidewire Software Location: United States Job Posted Time: 2026-09-15 11:56:41 Target Skills & Keywords : CI/CD, Deep Learning, LLM, MVP, Machine Learning, RAG About the job Required Skills: •Build, evaluate, and harden the agent itself: the orchestration, the context it sees, the tools it can call, and the evals that tell us whether a change made it better or just different. •Our rollout philosophy is a dimmer, not a light switch. We widen the agent's autonomy one notch at a time, and every notch has to be earned with evidence. Much of your work is producing that evidence, then acting on what it says. •Own end-to-end slices of the agent: prompt and context architecture, retrieval over policy and coverage data, tool and API calls into core claims systems, and handoff to a human when the agent should stop. •Build and run the eval loop, golden sets, trajectory evaluation, LLM-as-judge, error analysis on real production call traces, and make it the thing that gates releases. •Drive containment and resolution rates up without trading away accuracy, and instrument the system well enough that we can tell which of the two moved. •Work directly on the voice path: turn-taking, interruption, latency budgets, and the telephony layer underneath (LiveKit, SIP). •Sit in on carrier calls and listen to recordings. The best fixes usually come from hearing where the conversation went sideways, not from reading the logs. •Underneath all four: you keep learning. This field looks different every six months and we expect to keep changing our minds. Qualifications: •Real-time or streaming voice systems (ASR, TTS, telephony, SBC/SIPREC) •Insurance, claims, or another regulated domain where being wrong has a cost attached •Prompt or pipeline optimization frameworks (DSPy, GEPA) applied to a production system •Send a short note about something you shipped where the model's unpredictability was the central problem, and what you did about it. We care more about that than about a list of frameworks. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!